These General Terms and Conditions apply to the use of the Ractem website (www.ractem.co.uk). By accessing the website and/or placing an order, you agree to be bound by the General Terms and Conditions established below.
The website www.ractem.co.uk is operated by Ractem UK Limited, a company registered in England and Wales, with its registered office at 2nd Floor, Midas House, 62 Goldsworth Road, Woking, Surrey, GU21 6LQ. Our company registration number is 17277256 and our VAT registration number is 5253015 27. To contact us, please use our contact form, email us at info@ractem.co.uk or call us on 0148 391 1235.
1. DEFINITIONS
In these General Terms and Conditions:
1.1. ‘You’ or 'Customer' means the individual or organisation ordering and/or purchasing Products from us.
1.2. ‘We’ or ‘us’ means Ractem UK Limited (hereinafter referred to as ‘Ractem’).
1.3. ‘Products’ means the goods that we sell to you.
2. GENERAL PROVISIONS
2.1. These General Terms and Conditions shall apply to all purchases of our Products that you make, to the exclusion of all other terms and conditions referred to, provided or used during negotiations or at any other stage, unless we expressly agree to such terms in writing.
2.2. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall only apply where expressly agreed by us in writing.
2.3. Nothing in these General Terms and Conditions shall affect any statutory rights you may have as a consumer.
3. PLACING AN ORDER
3.1. Your order constitutes a binding offer to conclude a purchase agreement with us for the ordered goods. Orders are only considered accepted once we have confirmed them in writing. Until then, our offer is non-binding. Any verbal or telephone agreements, additions or modifications require our written confirmation to be considered valid.
3.2. The presentation of Products on our website does not constitute a legally binding offer, but rather a non-binding online catalogue.
3.3. After entering your personal data and completing the final step of the online ordering process, you submit a binding order for the goods contained in your basket. The purchase agreement is concluded when we send you an email confirming acceptance of your order.
3.4. Quotes we submit in writing are valid for 15 days and only for the recipient of the communication containing the quote. All Product information contained therein is approximate and for informative purposes only.
3.5. We reserve the right to cancel the order if we discover that you have provided false information.
4. PRICES AND PAYMENT
4.1. The prices of the Products shall be those prices listed on www.ractem.co.uk, or such other prices as the parties may agree in writing. When making an online purchase via the website, the prices listed therein at the time of purchase shall apply to the exclusion of all others.
4.2. Before you place your order, the total amount payable will be displayed, including the price of the Products, applicable VAT, delivery charges and any other applicable charges.
4.3. Assembly and installation costs are not included in the price, and these services are not offered as part of the purchase agreement.
4.4. Unless otherwise agreed, payment must be made before delivery. Payment can be made by bank transfer, PayPal or debit or credit card, subject to the payment methods available on our website at the time of purchase.
5. DISCOUNTS
5.1. Discounts for our online retail platform and personalised offers for wholesale orders will be detailed below. For online orders placed at www.ractem.co.uk, the following discounts apply:
- 5.1.1. For purchases of £1,000 or more, you will receive an instant discount of 3%.
- 5.1.2. For purchases of £2,500 or more, you will receive an instant discount of 10%.
5.2. When calculating the minimum order amount to qualify for free shipping, the net cost of the goods before the online discount will apply.
5.3. If your order amount meets the qualifying amount, the corresponding discount will be applied to your basket automatically.
5.4. For larger orders, please contact us so that we can provide you with a personalised quotation.
6. DELIVERY
6.1. Unless otherwise agreed in writing, we shall arrange for the Products to be delivered to the address you specify in accordance with our Delivery Policy. You are responsible for ensuring that the delivery address and contact details provided are accurate and that appropriate arrangements are in place to receive the Products.
6.2. The delivery charges indicated in our Delivery Policy apply to mainland UK, excluding islands, the Scottish Highlands and Northern Ireland, unless otherwise stated. For deliveries to other areas or territories, please contact us for applicable delivery charges and conditions.
6.3. The date of delivery that we indicate will be an estimate only and will not be binding.
6.4. If we are unable to deliver the Products for reasons beyond our control, such as in cases of Force Majeure, we reserve the right to postpone the delivery for the duration of such circumstances. We also reserve the right to partially deliver products or provide services.
6.5. Your order will be delivered kerbside, on a pallet, and will be either boxed or wrapped in black plastic film.
6.6. You should inspect the Products as soon as reasonably possible following delivery. If you note that a Product is delivered with significant damage or there are any missing items, we will provide replacements provided that you have:
- 6.6.1. informed us at info@ractem.co.uk within 48 hours of receiving the Products; and
- 6.6.2. where reasonably possible, recorded any visible damage or missing Products on the delivery receipt before signing it.
- 6.6.3. The above notification requirements do not affect any statutory rights you may have as a consumer in relation to faulty, damaged or misdescribed Products.
6.7. If you make any changes to your address after placing your order, it may incur delays and/or additional charges. Additionally, we reserve the right to impose surcharges based on your unloading facilities, the accessibility of the delivery location and/or the dimensions of the packages delivered.
6.8. We will determine the route, delivery method and shipping company used for deliveries.
7. RETURNING PRODUCTS
7.1. If any delivered Product fails to meet your expectations, you can return the Product within 14 days, starting from the day you receive the Product. To exercise your right to cancel, you must inform us of your decision by a clear statement by emailing info@ractem.co.uk. You may also use the Model Cancellation Form provided at the end of these General Terms and Conditions, although its use is not mandatory. Where you exercise a statutory right to cancel, you must return the Products within 14 days of informing us of your decision to cancel.
7.2. As long as the Product is not damaged in any way, is unused and is in its original packaging, the payment for the returned Product will be refunded (excluding delivery costs) using the same payment method as was used for its purchase. However, you will be responsible for any loss of value in the product deriving from excessive use after its state, suitability and features have been assessed. If we arrange the exchange, we will cover the costs.
7.3. Where a Product has been made with bespoke measurements, you will not be able to return that Product or cancel your order once the production process has been initiated, except where you have a statutory right to do so.
7.4. If a Product has a material defect when you receive it, this must be reported in writing as soon as reasonably possible. Damage caused during transportation must be reported within 48 hours. If the fault is reported within the respective timeframes, we will provide a replacement. If the replacement is not provided within a reasonable timeframe, you may request a price reduction or terminate the purchase agreement.
7.5. As the Products are designed for industrial purposes, the specifications of individual Products may deviate slightly from those listed (dimensions, colours, weight, etc.). Such minor deviations that do not inhibit the functionality of the Product are not grounds for returning the Products or claiming against the warranty and are not considered defects. This also applies to Products with custom measurements and made-to-measure Products.
8. OWNERSHIP
8.1. Ownership of any Products you order shall not pass to you until we have received full payment for such Products.
9. FIVE-YEAR GUARANTEE
9.1. Our Products come with a five-year warranty. This guarantee covers defects that are not immediately visible and those that derive from the manufacturing process. This five-year guarantee is in addition to, and does not affect, any statutory rights you may have as a consumer.9.2. The warranty does not cover damage resulting from incorrect use, assembly or installation on the part of the buyer or third parties, normal wear and tear, faulty or negligent handling, the use of unsuitable materials, improper replacement parts or chemical, electrochemical or electrical damage, unless the fault can be proven to have been caused by our actions or lack thereof.
9.3. We will assume the direct delivery costs for replacement Products, but we reserve the right to charge you delivery surcharges based on your unloading facilities, the accessibility of the delivery location and/or the dimensions of the packages delivered.
10. LIABILITY
10.1. To the extent permitted by law, we shall not be liable for any indirect or consequential losses resulting from this agreement, our Products and/or any services we provide. Nothing in this clause shall exclude or limit any liability that cannot be excluded or limited by law.10.2. Any risks associated with the Products shall pass to you when the Products are delivered to you or to a person identified by you to receive them, except where otherwise provided by applicable law.
11. DATA PROTECTION
11.1. By using the www.ractem.co.uk website, you agree to our Privacy Policy.11.2. Information about our use of cookies is available in our Cookie Policy.
12. APPLICABLE LEGISLATION AND JURISDICTIONS
12.1. These General Terms and Conditions and any contract between you and us shall be governed by the laws of England and Wales.
12.2. Any dispute arising from or in connection with the Contract shall be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides that a customer residing in Scotland or Northern Ireland may bring proceedings in the courts of Scotland or Northern Ireland respectively.
12.3. If a dispute arises, please contact us first so that we can try to resolve the matter. We will endeavour to respond and seek an appropriate solution as soon as reasonably possible.
13. GENERAL
13.1. Should any provision of these Terms and Conditions be found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.13.2. Ractem may update these General Terms and Conditions from time to time. The Terms and Conditions applicable to your purchase will normally be those in force at the time your order is placed, unless a change is required by law or regulatory requirements.
13.3. We reserve the right to modify prices, correct errors and change the Products we offer. Any such changes will not affect a contract already concluded with you.
14. MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel the contract)To:
Ractem UK Limited
2nd Floor, Midas House
62 Goldsworth Road
Woking, Surrey
GU21 6LQ
United Kingdom
Email: info@ractem.co.uk
I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale of the following goods:
Ordered on [] / received on []: ______________________
Name of consumer(s): __________________________________
Address of consumer(s): ________________________________
Signature of consumer(s): ______________________________
(only if this form is submitted on paper)
Date: _________________________________________________
[*] Delete as appropriate.
