PRIVACY POLICY
Welcome to Ractem UK Limited’s Privacy Policy.
1. IMPORTANT INFORMATION AND WHO WE ARE
1.1. Purpose of this Privacy Policy
Ractem UK Limited is cometed to protecting the privacy and security of your personal data.
This Privacy Policy explains how Ractem UK Limited collects and processes your personal data when you use our website www.ractem.co.uk, create an account, request information or a quotation, place an order, purchase our products or contact us.
1.2. Controller
Ractem UK Limited (“Ractem”, “we”, “us” or “our”) is the controller responsible for your personal data.
Our website is not intended for children and we do not knowingly collect personal data relating to children.
1.3. Contact details
Our details are:
Ractem UK Limited
2nd Floor, Midas House
62 Goldsworth Road
Woking, Surrey
GU21 6LQ
United Kingdom
Company Registration Number: 17277256
VAT Registration Number: 5253015 27
Email: info@ractem.co.uk
Telephone: 0148 391 1235
1.4. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
It is important that the personal data we hold about you is accurate and up to date. Please let us know if your personal data changes during your relationship with us.
1.5. Third-party links
Our website may include links to third-party websites. We do not control these websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of any third-party website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data means any information relating to an identified or identifiable individual.
We may collect, use and store different types of personal data about you:
- Identity Data: first name, last name, username or similar identifier and, where applicable, company name.
- Contact Data: billing address, delivery address, email address and telephone number.
- Financial Data: bank account and payment information necessary to process payments.
- Transaction Data: details of payments, orders and products purchased.
- Technical Data: IP address, browser type and version, device information, operating system and other technology used to access our website.
- Profile Data: username and password, purchases or orders, preferences and feedback.
- Usage Data: information about how you use our website, products and services.
Where we need to collect certain personal data by law or in order to perform a contract with you and you do not provide that information, we may not be able to provide the products or services requested.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect personal data:
Direct interactions. You may provide us with personal data when you:
- create an account on our website;
- place an order;
- request a quotation or information;
- contact us by telephone, email or through our website; or
- provide feedback or otherwise communicate with us.
Automated technologies or interactions. When you use our website, we may automatically collect certain Technical and Usage Data through cookies and similar technologies. Please see our Cookie Policy for further information.
Third parties. We may receive personal data from third parties that provide services to us, such as payment providers, delivery and logistics companies and technology or analytics providers.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data where the law allows us to do so.
We will mainly use your personal data:
- where we need to perform a contract with you or take steps at your request before entering into a contract;
- where it is necessary for our legitimate interests and your rights do not override those interests;
- where we need to comply with a legal obligation; or
- where you have given us your consent.
The main purposes for which we use your personal data are:
|
Purpose / Activity |
Type of data |
Lawful basis |
|---|---|---|
|
To register you as a customer and manage your account |
Identity, Contact, Profile |
Performance of a contract |
|
To prepare quotations and respond to requests for information |
Identity, Contact |
Taking steps before entering into a contract and/or our legitimate interests in responding to customer enquiries |
|
To process, manage and deliver your order, including payments and amounts owed |
Identity, Contact, Financial, Transaction |
Performance of a contract; legitimate interests in recovering amounts owed to us |
|
To manage our relationship with you and provide customer service |
Identity, Contact, Transaction |
Performance of a contract; legitimate interests in managing our customer relationships |
|
To administer and protect our website and business, including security and fraud prevention |
Identity, Contact, Technical |
Legitimate interests in managing and protecting our business and compliance with legal obligations |
|
To analyse and improve our website and its operation |
Technical, Usage |
Consent where required and legitimate interests where permitted by law |
|
To comply with our legal, tax, accounting and regulatory obligations |
Identity, Contact, Financial, Transaction |
Compliance with a legal obligation |
We will only use your personal data for the purposes for which it was collected unless we need to use it for another purpose that is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you where required by applicable law.
Cookies
Our website uses cookies and similar technologies. For information about the cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data, where necessary, with:
- companies within our group involved in managing and fulfilling your order;
- delivery and logistics companies;
- payment, banking, IT and technical service providers;
- analytics and advertising providers, including Google Analytics and Google Ads, in accordance with your cookie preferences; and
- public authorities, regulators or professional advisers where necessary to comply with our legal obligations.
We require service providers processing personal data on our behalf to protect that data and use it only for authorised purposes.
6. INTERNATIONAL TRANSFERS
As part of our operations, we may share certain personal data with companies within our group and service providers located outside the United Kingdom where necessary to manage, prepare and deliver your order.
Where we transfer personal data outside the United Kingdom, we apply the safeguards required by UK data protection law.
You can contact us if you would like further information about the safeguards applicable to international transfers of your personal data.
7. DATA SECURITY
We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised use, access, alteration or disclosure.
Access to personal data is limited to employees, service providers and other persons who need access to it for the performance of their duties and who are required to treat it confidentially.
We also have procedures in place to deal with suspected personal data breaches and will make any notifications required by law where appropriate.
8. DATA RETENTION
We will only retain your personal data for as long as necessary for the purposes for which it was collected, including to comply with legal, tax, accounting or reporting requirements and to establish, exercise or defend legal claims.
To determine the appropriate retention period, we consider the nature of the data, the purposes for which it is processed and applicable legal requirements.
When personal data is no longer required, we will delete or anonymise it as appropriate.
9. YOUR LEGAL RIGHTS
Under UK data protection law and depending on the circumstances, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request erasure of your personal data where applicable.
- Object to processing of your personal data in certain circumstances.
- Request restriction of processing in certain circumstances.
- Request the transfer of certain personal data to you or another organisation.
- Withdraw your consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out before your consent was withdrawn.
If you wish to exercise any of these rights, please contact us at info@ractem.co.uk.
If you have concerns about how we process your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.
10. CONTACT US
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Ractem UK Limited
2nd Floor, Midas House
62 Goldsworth Road
Woking, Surrey
GU21 6LQ
United Kingdom
Email: info@ractem.co.uk
Telephone: 0148 391 1235
